Guanyinli Community in Nanjing, Jiangsu Province： The transformation of old communities focuses on improving people’s livelihood.

Guanyinli Community in Gulou District, Nanjing City, Jiangsu Province covers an area of about 260,000 square meters, with a registered population of 10,512 people. The jurisdiction consists of 12 courtyards, 3 commercial and residential buildings and scattered households. Most of the residential buildings in the area are old buildings in 1980s and 1990s. Due to historical reasons, the relationship between housing property rights is complicated, the property has been out of control for a long time, and there is a lack of overall planning. The environment in the area is poor, so it is difficult to improve the quality of life of community residents. In the process of transformation, Guanyinli community adheres to the concept of "Party building leading, community overall planning, collective efforts, joint construction and sharing", gradually improves the living environment and improves the level of community governance.

Push network format management and menu service

In order to further improve the level of community governance, Guanyinli community has established a service management system with "full coverage" of party building, "no dead angle" of grid, "full response" of appeal and "zero distance" of service. At the same time, establish a grid service management platform, listen to the needs of the masses, respond to the demands of the masses in a timely manner, and accurately solve the problems of the masses.

In the information age, grid management is an inevitable requirement to improve the level of community governance. Guanyinli Community accurately grasps the characteristics of grid governance, divides the jurisdiction into 5 exclusive grids and 10 comprehensive grids according to the actual situation, sets grid members and grid lengths and refines their responsibilities, and conducts grid management of the community, effectively avoiding the "blind area" and "vacuum" of community work.

In Guanyinli community, a menu-based service model was established, and services such as "grid agents acting as agents" and "government affairs at home" were introduced, and the mechanism of "residents talking and social workers running errands" was implemented, so that "small grid" could serve "people’s livelihood", effectively improving the quality of community services and people’s satisfaction, and truly achieving zero-distance service and convenience.

In addition, Guanyinli community has always adhered to the concept that "the community is one, and construction depends on everyone", and integrated "consultation, co-construction and sharing" into community governance to guide community residents to participate in community construction. The community adheres to the mechanism of "discussing things and making decisions together" and "the masses talk about problems and solve problems through consultation" to continuously improve the participation of the masses in community affairs. The community adheres to the mechanism of "development, co-construction and co-management", and the community party Committee constantly excavates resources to expand the field of co-construction and establish a two-way service list. At the same time, activities such as visiting old people’s homes and expressing condolences to people in need were carried out to promote the interaction between community party building and unit party building. The community adheres to the mechanism of "effect evaluation and achievement sharing", mobilizes the enthusiasm of residents through positive incentives, encourages more residents to participate in the improvement of the community environment, and allows the majority of residents to share the construction achievements.

In recent years, Guanyinli Community has also set up a property service enterprise party branch to realize all-round management of the community. At the same time, the self-management system has been implemented in the courtyards of seven old residential areas within the jurisdiction, which has changed from "dirty, chaotic and poor" to "bright, clean and beautiful".

Give consideration to software and hardware, focus on improving people’s livelihood

Renovation of old residential areas is an important livelihood project. Guanyinli community has carried out a number of rectification activities around the theme of "improving people’s livelihood", focusing on people’s health, livability and safety.

The community pays attention to improving the "hardware" facilities. In view of the inconvenience caused by the lack of elevators in some residential areas within the jurisdiction, the community conducted in-depth interviews and investigations. On the basis of the Implementation Measures for Adding Elevators to Existing Houses in Nanjing, and according to the principles of "voluntary owners, community autonomy, attention to safety, optimization of the environment and promotion of harmony", a "coordination group for adding elevators" was specially established. After repeated door-to-door coordination by the group, residents reached an agreement to promote the smooth installation of elevators in old communities.

In view of the imperfect supporting facilities in the old residential area and the widespread phenomenon of flying line charging in the corridor, the community took the opportunity of street safety hazard rectification to publicize safety knowledge to residents, and combined with the news media’s safety accident reports to carry out targeted warning education activities to improve residents’ safety awareness. It is understood that the community has completed the installation of 30 public carports and more than 100 charging piles. While guiding residents to concentrate on charging, the community has also stepped up efforts to rectify the phenomenon of private connection, which has improved the people’s sense of security.

Old residential buildings are often in disrepair, with poor infrastructure and chaotic back streets, so it is impossible to carry out long-term management. In order to completely solve these problems, in the past two years, Guanyinli community has demolished illegal buildings, resurfaced roads, installed closed balconies and awnings in the old residential areas under its jurisdiction, which has effectively improved the overall environment in the community and made the community look brand-new. It is reported that the renovation project has benefited a total of 2,425 households, revitalized more than 6,000 square meters of residents’ activity space, added 3 parking lots and more than 300 parking spaces, added more than 1,200 square meters of day care space for the elderly, and installed 20 elevators, thus solving the "long-standing problems" such as old facilities, difficult parking and great hidden dangers.

While improving hardware, Guanyinli community pays attention to "software" service. Enrich people’s cultural life, build residents’ spiritual home, and create a strong cultural atmosphere by carrying out characteristic cultural activities. For example, the community set up the "Lide Shuren" lecture hall and created the "Lin Honghan Weekend Love School", which used the weekend time to help students with their homework free of charge. In addition, the Guanyinli community, combined with its own reality, has created distinctive cultural brands such as "Home of Overseas Chinese Family Members" and "Overseas Chinese Culture and Art Troupe", organized various cultural activities with healthy and elegant style, and created a cultural atmosphere with community characteristics.

In terms of community party building, Guanyinli community held a party building activity in pairs, and established six major alliances, namely, community cadres, units in the jurisdiction, individual industrial and commercial households in the jurisdiction, working in party member, community party member and non-profit organizations, and built a new mechanism of community party building, which is "sharing resources, discussing things together, solving problems together, creating civilizations together and organizing activities together". The community has been active for a long time with three volunteer teams in party member, namely, "convenient service, clean sanitation and green protection, and voluntary patrol". party member actively played an exemplary role in community governance and helped residents solve problems, which was widely praised.